In the first quarter of the year 2008 the player disputes which were filed online with eCOGRA for “Safe and Fair” and comparatively low this year has been given an official approval to act upon by Tex Rees, who is the player protection and standards organization’s Fair Gaming Advocate.

This year only 171 disputes requests were filed during this quarter which is far low than the avg. quarterly figure of 195 in the year 2007. Among the 171 disputes, 27 disputes form the websites were declined as they were not accredited by eCOGRA. And 17 more disputes among the 171 were declared invalid due to unavailability of full contact information like abuse and false complaints.

Out of 127 valid complaints lodged 44% were in favor of the player and it has been revealed by Rees that 34 or 27% of the complaints were related to bonus issues and also added that she handles 10.6 valid disputes ever week over the quarter on an average.

And the main areas of the complaints raised were for cash in related issues which actually constituted 48% of the valid disputes.

Players who are not able to resolve there problems through the normal channel can always contact eCOGRA for resolving their issues.

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